Terms of Use

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Smilelink Limited, the owner and operator of this Website.

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Smilelink Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Smilelink Limited and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use:

1. All Content included on the Website, unless uploaded by Users, is the property of Smilelink Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
   2.1. retrieve, display and view the Content on a computer screen
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Smilelink Limited.

Prohibited use:

1. You may not use the Website for any of the following purposes:
   1.1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
   1.2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
   1.3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration:

1. You must ensure that the details provided by you on registration or at any time are correct and complete.
2. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
3. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
4. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites:

1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Smilelink Limited or that of our affiliates.
2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy:

1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: www.threemilestone-dental.co.uk/privacy-policy.

Availability of the Website and disclaimers:

1. Any online facilities, tools, services or information that Smilelink Limited makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Smilelink Limited is under no obligation to update information on the Website.
2. Whilst Smilelink Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
3. Smilelink Limited accepts no liability for any disruption or non-availability of the Website.
4. Smilelink Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability:

1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
3. To the maximum extent permitted by law, Smilelink Limited accepts no liability for any of the following:
   3.1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
   3.2. loss or corruption of any data, database or software;
   3.3. any special, indirect or consequential loss or damage.

General:

1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
3. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
7. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Smilelink Limited details

1. Smilelink Limited is a company incorporated in England and Wales with registered number 13713890 whose registered address is 7-9 The Avenue, Eastbourne, East Sussex, BN21 3YA and it operates the Website www.threemilestone-dental.co.uk. You can contact Smilelink Limited by email on reception@threemilestonedental.com.

Appointments at Threemilestone Dental Practice

Managing missed and cancelled appointments

To manage our appointment system effectively and provide high quality service, it is important that patients attend for their appointments as planned. Appointments can be made or rescheduled by calling our practice. If you have any queries or concerns about an appointment, please call the Practice to speak to our team.

Email reminders are sent 24 hours before an appointment and patients are requested to inform the practice of any changes to their contact details. Please note that email reminders are sent as a courtesy and may not be sent/received for reasons out of our control (IT failure, change in email address etc). Therefore, failure to attend, by not receiving an email, will not be considered a valid exception of our policy.

If you are unable to keep your dental appointment, then please call the Practice giving us as much notice as possible-at least 2 full working days- so that we can offer your time slot to another patient. If less notice is given without a valid reason, the appointment will be considered to have been broken and may incur a charge.

Rescheduling or delay of appointments by the practice

• We will only reschedule or delay a patient’s appointment in unavoidable circumstances, in such cases we will:
• Contact the patient as soon as we are aware of the need to reschedule or delay and explain the reason why
• At the time of contact we will offer the earliest next available appointment
• If the patient is unable to commit to an appointment at that contact, then we will ask the patient to contact us and will book a new appointment at the earliest time available

Cancellation of an appointment or a missed appointment by the patient

Failure to attend is defined as:

• Arriving late for an appointment (2 minutes late or more)
• Not arriving for an appointment
• Not giving enough notice of not being able to attend (Short Notice Cancellation) – we generally require 2 full working days’ notice
• Not arriving for an appointment due to not receiving an email reminder

NHS Appointments

Although missed NHS appointments cannot be charged for, we have a very firm policy regarding non-attendance. Patients who fail to attend two NHS dental appointments are unlikely to be offered any further appointments in line with NHS regulations (missed appointments do not have to be consecutive). While surgeries cannot charge you for not turning up, NHS England has the right to ask you to find another dental surgery if you continue to miss appointments (What happens when you visit an NHS dentist, 2021) https://www.nhs.uk/nhsservices/dentists/what-happens-when-you-visit-the-dentist/ If you miss an NHS appointment and do not attend again within 24 months, we may not be able to see you again.

Private and plan appointments

Patients who attend a Hygienist appointment pay a reservation fee. If a Hygienist appointment is cancelled by the patient at short notice (less than one full working days’ notice) or missed, then this payment will be lost, and a new fee will need to be paid before a new appointment can be booked. If a patient fails to attend a Private or Plan dental appointment with the dentist, they will be charged for some or all of the cost of that appointment, in proportion to the length of the appointment and any laboratory fees incurred. The final decision is at the discretion of the Practice owner. We reserve the right to ask for a deposit for private and plan appointments with our dentist, which will be forfeited in the event of failure to attend as outlined above. If more than 2 appointments are missed, future appointments may not be offered.